Globaltimes 
Guaranty Trust Bank (GTBank) has tendered an apology to its esteemed customers for the inconvenience caused by recent service disruptions during the implementation of a new core banking system.
Acknowledging the challenges customers faced, including delays in transaction processing and interruptions in service, the bank expressed its gratitude for their patience and understanding.
In a formal statement, GTBank noted:
“We deeply appreciate your patience, understanding, and support during this period. We recognize the impact of these disruptions on your personal and business activities and thank you for standing by us.”
The disruptions arose as GTBank transitioned to the Finacle Suite of Core Banking Application Systems. The upgrade, according to the bank, was essential to deliver enhanced service quality.
GTBank explained that the new system is part of its strategic effort to remain agile and adaptable while improving customer service delivery.
Assuring customers of better days ahead, the statement continued:
“We remain committed to upholding the highest standards of service experience that you expect from us. As we move forward, our efforts will be driven by a single purpose: to ensure that our relationship with you thrives far into the future.”
With the transition phase now complete, GTBank has pledged to provide seamless service experiences and reinforce its dedication to excellence and customer satisfaction.
